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Privacy Policy

Last updated: June 1, 2025

Curated Care LLC (“us”, “we”, or “our”) operates the curated-care.com website and associated telehealth services (collectively, the “Service”). This Privacy Policy outlines our practices and procedures on the collection, use, and disclosure of your information when you use our Service and informs you about your privacy rights and how the law protects you. We are committed to protecting your privacy and ensuring the confidentiality and security of your personal and health information, in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

1. Definitions

  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Health Information: As defined under HIPAA, any information in a medical record or designated record set that can be used to identify an individual and that was created, used, or disclosed in the course of providing a health care service.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Service Provider: Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • User: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Date of birth
  • Address, State, Province, ZIP/Postal code, City
  • Payment information (processed by a secure third-party payment processor)

b. Health Information

To provide our telehealth services, we collect Health Information that you voluntarily provide, which may include:

  • Medical history and conditions
  • Current medications and allergies
  • Symptoms and health concerns
  • Lab results and treatment plans
  • Communications with our healthcare providers

All Health Information is handled in accordance with HIPAA and other applicable state and federal laws governing patient privacy.

c. Usage Data

We may also collect Usage Data. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

d. Tracking & Cookies Data

We use Cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Examples of Cookies we may use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. Legal Basis for Processing Personal Data

We may process your Personal Data because:

  • We need to perform a contract with you (e.g., to provide telehealth services).
  • You have given us permission to do so.
  • The processing is in our legitimate interests and it’s not overridden by your rights.
  • For payment processing purposes.
  • To comply with the law (including HIPAA for Health Information).

4. Use of Your Information

Curated Care LLC uses the collected information for various purposes:

  • To Provide and Maintain Our Service: Including to facilitate telehealth consultations, manage treatment plans, and process payments.
  • To Manage Your Account: To manage your registration as a user of the Service.
  • For the Performance of a Contract: The development, compliance, and undertaking of the service contract for the products or services you have purchased or any other contract with Us through the Service.
  • To Contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
  • To Provide You With News and General Information: About other services we offer that are similar to those that you have already enquired about unless you have opted not to receive such information.
  • To Improve Our Service: To identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.
  • For Legal and Regulatory Compliance: Including compliance with HIPAA, and to respond to legal requests or prevent fraud.

5. Retention of Your Information

We will retain your Personal Data and Health Information only for as long as is necessary for the purposes set out in this Privacy Policy and as required by applicable laws (e.g., medical record retention laws, HIPAA). We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Transfer of Your Information

Your information, including Personal Data and Health Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure of Your Information

a. Business Transactions

If Curated Care LLC is involved in a merger, acquisition, or asset sale, your Personal Data and Health Information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

b. Disclosure for Law Enforcement and Legal Requirements

Under certain circumstances, Curated Care LLC may be required to disclose your Personal Data or Health Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect the rights, property, or safety of ourselves, our users, or others.

8. Security of Your Information

The security of your data is important to us. We implement and maintain reasonable and appropriate technical, administrative, and physical safeguards to protect your Personal Data and Health Information from unauthorized access, use, disclosure, alteration, or destruction. This includes measures to ensure compliance with HIPAA security standards. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Curated Care LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Depending on your location and applicable laws, you may have the following rights regarding your Personal Data and Health Information:

  • The right to access: You have the right to request copies of your personal information.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: You also have the right to withdraw your consent at any time where Curated Care LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests, and that certain Health Information may be subject to specific access and amendment rights under HIPAA, which we will honor.

10. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors and may include data analytics providers or IT service providers. We ensure such Service Providers adhere to strict confidentiality and security obligations, including Business Associate Agreements under HIPAA where applicable.

11. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: